Product Questions & Answers Privacy Policy

Product Questions & Answers "the App” allows visitor/customer to ask questions about the product "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-Powered store.

  • 1. Information the App Collects or Permissions this App has

    When you install the App, we are automatically able to access certain types of information from your Shopify account:

    • 1.1 Store Information

      We are collecting basic information from a store like Store Name, Address, Contact Email, Support Email, Phone No, Plan etc. this information will be useful to send a notification email to the store owner when someone asks the question from the product page. We use this personally identifiable information of store owner to have effective communication of different processes.

    • 1.2 Read/Write Products

      These permissions allow us to read the product information like product title, an image just to display it along with question within the app. We are storing questions & answers in product meta fields along with our own database which helps to display it on product page directly without making additional calls to the server and improves SEO as well. owever, this permission does not get us access to any Personally Identifiable Information.

    • 1.3 Read/Write Theme

      These permissions allow us to insert question & answer snippet to your current published theme. However, this permission does not get us access to any Personally Identifiable Information.

    • 1.4 Information of person who asks Question

      Additionally, we collect the following personally identifiable information from your site visitors once your visitors ask question about products, like,their Name, Email and IP address.

      • 1.4.1 How Do We Use Your Personal Information?

        We use the personal information we collect from askers to forward the answers submitted by you or your associate.

      • 1.4.2 Sharing of this Personally Identifiable information.

        We do not share any personally Identifiable information with anyone other than your business and your MailChimp or Klaviyo integration. Askers who have asked the question can opt-out of your MailChimp or Klaviyo mailing lists when they unsubscribe and we do not add them to the subscribers list again.

      • 1.4.3 Rights of Individual if they are European resident:

        European Residents have the right to access the personal information you as a merchant hold about them and they can ask that their personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Very soon, we shall provide an interface, where you as a merchant of this app can modify or delete the Personally Identifiable Information you get access to via App’s Interface.

    • 1.5 Data Retention

      When you place an order through the Site, we will maintain your question and Personally Identifiable Information for our records unless and until you ask us to delete this information or you process the deleting the request yourself from the app’s interface.

    • 1.6 Changes

      We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

    • 1.7 Contact Us

      For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@simprosys.com or by mail using the details provided below:

  • Simprosys Infomedia
    A-906, Shapath Hexa, Opp Gujarat High Court
    S. G. Highway, Ahmedabad - 380060 India

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